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Tech Support Specialist (Global Law Firm $45k)

Tech Support Specialist (Global Law Firm $45k)

Hong Kong

Full time

Last updated: April, 2024

You will be joining an international law firm which has offices and businesses across the world. As a Tech Support Specialist, you will provide desktop and infrastructure support to end-users, at the same time, to have the opportunity to lead junior colleagues. about the team. You will be joining the Infrastructure / Deskside Support team, reporting to a Regional IT Manager, and supervise a team of junior specialists. about the job.

  • Supervise the team to provide IT support to end-users in the local office
  • Participate to prepare standard operational procedures, IT policies, and suggestions on new technologies
  • Assist regional manager to ensure quality delivery, system enhancement, new technology roll-outs, etc.
  • Identify room for improvements to ensure service levels
  • Handle complex issues when escalated by L1 support, lead the team to resolve uncommon issues

skills & experiences required.

  • 5+ years of experience in IT support, systems management, and server administration
  • Experienced of being a team leader, excellent leadership skills
  • Strong knowledge and hands-on experience on Windows 10, Microsoft O365, Microsoft Office 2016, MDM systems, mobile devices, network support, document management systems, etc.
  • ITIL holder is a plus
  • Good communication and presentation skills, good team player
  • Native in Cantonese, native in English and Mandarin is a must
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