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Information Technology

  • Our client is one of the largest global insurance and asset management providers. They have offices in 50 countries all over the world with morer than 70,000 employees and they’re looking into growing they’re IT team by hiring a new IT Lead for Digital Channels to lead development teams, collaborate with B2B2C teams and monitor and deliver IT projects.
  • Duties:

    • Collaborate and communicate with digital partners and B2B2C team to co-create / leverage digital ecosystem through open API integration
    • Continuously improve end-to-end Customer Experience, from prospecting through to retention
    • Build Enterprise system capability to support digital vision of customer and digital partners, application monitoring and alerting as well as maximum business agility
    • Enable Data Led Experience – Collect, Analyse and Leverage Customer Data to drive higher customer knowledge and data driven decisioning
    • Leverage the use of IoT, omni-channels communication, machine learning, and digital rewards program to drive customer engagement
    • Monitor and deliver I.T. projects to ensure the successful achievement of the implementation schedule, targeted result and desired business benefit within budget. In addition, prioritize and plan for the I.T. projects to ensure adequate resources are allocated to achieve the desired goals
    • Collaborate with B2B2C team, Business Analyst, Digital Transformation & Enterprise Architect, Application & Infrastructure team, business and back office teams to simplify business and system processes
    • Lead development teams (external vendors and internal) and oversee development schedule, application design and software quality and Production environment healthiness
    • Maintain systems, policies and procedures to ensure I.T. processes adhering to the relevant local and Group compliance procedures and obtain satisfactory audit and regulators’ review reports
    • Seek, hire, and retain a strong/collaborative team of application development experts with latest in-depth business and technical knowledge to support projects or enhancements
    • Manage project risks & escalate project issues to Supervisor/Head of IT & Functional Business Heads
    • Manage other projects or assignments as directed by Supervisor/Head of IT

    Requirements:

    • Degree in Computer Science or IT related disciplines
    • 15+ years of experience delivering customer platform, with minimum 6 years in supervisory role and business partners communication
    • Concrete knowledge on various operations of life & non-life insurance businesses
    • Familiarity with Mobile APPs / API Microservices architecture
    • Experience with digital and Omni-channel processes
    • Experience with Agile project delivery frameworks
    • Experience with business process, applications, project management, solution delivery, technologies, frameworks, and/or other methodologies applicable to assigned domain
    • Knowledge on DevOps CI & CD tools and process
    • Able to alter direction easily to accommodate changing priorities
    • Strong problem solving and analytic skills and attention to detail
    • Strong communication skills to collaborate with different business units, back-office teams and IT

    My client is a globally well-known, top-tier insurance and asset management firm. They have a stable business and exposure across the globe. Currently, they’re expanding their team in Hong Kong and looking for an Infrastructure Engineer. You will be overseeing the company’s general IT infrastructure to provide a strong backbone for the business.

    Duties:

    • Handle general IT infrastructure, provide L2 helpdesk to end-users
    • Systems and servers health check, maintenance, logging
    • Perform and monitor the installation and patch updates for systems/software
    • Configure, set up, and administrate company’s network systems, including firewall configuration
    • Handle cloud platform (AWS) adoption and administration
    • Vendor management and inventory monitoring

    Requirements:

    • 5+ years of experience in IT infrastructure, network, and cybersecurity
    • Knowledge on servers and network administration
    • Holder of CCNA, MCSE, MCSA, or equivalent, will be an advantage
    • Understanding, or experienced in, cybersecurity, CISSP will be preferred
    • Prior experience with cloud platform administration and adoption, ideally AWS, but other experience is welcome

    Duties:

    • Responsible for business requirement analysis, vendor communication and management system design, and implementation
    • Design and develop insurance applications (APPs/web-apps)
    • Translate designs into organized, user-friendly digital journey for customers
    • Prepare for functional specification and system documentation
    • Support users of the systems and assist for other BAU activities
    • Perform server administration and configuration when needed
    • Manage project risks & escalate project issues to Supervisor/Head of IT & Functional Business Heads
    • Manage other projects or assignments as directed by Supervisor/Head of ITKey

    Requirements:

    • Degree in Computer Science or IT related disciplines
    • 3 – 8 years of hands on working experience in web application development with JavaScript frameworks (ReactJS, AngularJS, TypeScript, Ionic, etc.) / Java or mobile app development (iOS, Android)
    • Candidate with more experience will be considered as Digital System Analyst
    • Experience in business requirement collection and system analysis
    • Experience in Microservices API, Spring Boot is a plus
    • Knowledge in Docker, Progressive Web App, Python scripting, SQL, Microsoft SSIS is a plus
    • Insurance business process background and knowledge is an advantage
    • Strong analytical, interpersonal, problem solving and presentation skills
    • Willing to learn and self-motivated
    • Good command of written and spoken Chinese and English

    My client is a global telecommunication company with data center in Hong Kong. Currently, they’re looking for an Operations Supervisor, to lead a team and oversee the on-site collocation services.

    Duties:

    • Supervise data center daily operations, ensure services is up to standard
    • Lead a team to deliver on-site collocation services to clients
    • Participate in network upgrade and site expansion
    • Resolve incidents in a timely manner, escalate to other teams when needed, with data analytic to generate reports and conclusions
    • Inventory monitoring, bookkeeping for equipment, like cabling, circuits, etc.

    Requirements:

    • Experienced in daily operations of data center, facility management with network knowledge
    • Hands-on exposure on network upgrade, setup and configuration
    • Sound exposure on project management , continuous improvement and system migration
    • Excellent problem-solving skills, analytical and logical mindset
    • Knowledge of the market of global telecommunication

    Duties:

    • Provide Tier 1 and 2 infrastructure tickets support in the Hong Kong and APAC region
    • Provide day-to-day administration of IT services including satellite connectivity, servers, storage, networking, operating systems and core networks DNS, DHCP, etc.
    • Escalate problem ticket to Tier-3 level support – Infrastructure and Business Application
    • Liaise with IT project team and other teammates

    Requirements:

    • Degree or diploma in IT, computer science or similar
    • 5 or more years of experience in PC support and system admin
    • Previous experience in shipping/ telecommunication industry is an asset

    Duties:

    • Participate in design & development of Angular / J2EE application.
    • Analyze, design, develop, implement for mobile applications
    • Assist in the development of mobile applications including programming, testing and system documentation.
    • Perform application testing, maintenance, upgrade and documentation
    • Provide maintenance to existing applications.
    • Fresh graduated will be considered

    Requirements:

    • Degree or diploma in IT, computer science or similar
    • Fresh graduated will be considered for junior position
    • Previous hands-on experience in coding is an asset

    Duties:

    • Responsible for 1st Level technical support
    • Provide troubleshooting and basic problem solving on system, software, hardware and network issues
    • Investigate production issues and participate in system operation improvement
    • Perform system maintenance and health checks;

    Requirements:

    • Degree or diploma in IT, computer science or similar
    • Two or more years of experience in PC support and system admin
    • Fresh graduate is welcome for junior position with guidance from the senior

    Duties:

    • Provide related technology trends of xDSL and PON to customers
    • Drive defining product requirements & spec. with customer’s requests.
    • Support customer engineers to proceed product evaluation and ISP Lab & Field testing.
    • Analyze tech issue & problem customer has in the field, check its technical resolution and working condition, and fix the same if required.
    • Collaborate with sales team, and PM for sharing customer’s feedback, issues, product quality and etc. in the field.
    • Troubleshoot on customer’s request, resolve other engineering issues can be solved in the field, conduct regular follow up on customer’s activities, and monitor for obtaining new sales opportunities.
    • Report to Senior Director of Hardware Engineering
    • Fulfil responsibilities under ISO 9001 and 14001; understand and fully support IS0 system.
    • Comply with Health and Safety requirements

    Requirements:

    • Degree in IT, computer science or similar
    • 8 or more years of experience

    Duties:

    • Responsible for the user requirement collection and project deliverable identification
    • Keep the solution’s global functional design documentation and data dictionary updated
    • Perform SIT and UAT Testing
    • Liaise with IT, Operation and Front Office to solve incident raised by end users
    • Report to project manager

    Requirements:

    • Degree or diploma in IT, computer science or similar
    • At least 5 years of experience in Accounting System and Business Analysis
    • Previous hands-on experience in Regulatory Reporting is an asset

    You will be joining a listed company with profound history, one of the market leader in the industry. To expand the team and to carry out their newest project, they are now looking for an experienced DevOps Engineer to join them.

    Duties:

    • Deploy and manage a DevOps pipeline using tools such as Ansible, Kubernetes, Git, etc.
    • Implement and maintain system development stages, such as production, testing, etc.
    • Work closely with backend development team to deploy application to production stage and environment
    • Design Disaster Recovery solution, prepare backup schedule and plan
    • Configure visualization systems for process reporting, including alerts, charts, graphs, etc., using Grafana

    Requirements:

    • Hands-on experience with container environment, such as Kubernetes, Docker, OpenShift
    • Solid experience with CI/CD tools, e.g., Jenkins, Ansible, GitOps, etc.
    • 3+ years of experience in software development with DevOps process
    • Cantonese speaker, fluent in English and Mandarin
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