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Senior Field Application Engineer

Senior Field Application Engineer

Hong Kong

Full time

Last updated: August, 2022

Duties:

  • Provide related technology trends of xDSL and PON to customers
  • Drive defining product requirements & spec. with customer’s requests.
  • Support customer engineers to proceed product evaluation and ISP Lab & Field testing.
  • Analyze tech issue & problem customer has in the field, check its technical resolution and working condition, and fix the same if required.
  • Collaborate with sales team, and PM for sharing customer’s feedback, issues, product quality and etc. in the field.
  • Troubleshoot on customer’s request, resolve other engineering issues can be solved in the field, conduct regular follow up on customer’s activities, and monitor for obtaining new sales opportunities.
  • Report to Senior Director of Hardware Engineering
  • Fulfil responsibilities under ISO 9001 and 14001; understand and fully support IS0 system.
  • Comply with Health and Safety requirements

Requirements:

  • Degree in IT, computer science or similar
  • 8 or more years of experience
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