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Customer Services Officer (Banking)

Customer Services Officer (Banking)

Hong Kong

Full time

Last updated: September, 2021


  • Handle customer enquiries and requests from various service channels
  • Receive customer feedback and handle customer complaints with a sincere and professional attitude
  • Follow-up customers’ requests with relevant internal departments and provide answers with outbound phone calls and emails
  • Deliver services according to the compliance requirements, achieve customer satisfaction and meet service quality and productivity targets
  • Night shift duties required occasionally


  • Form 7/DSE education or above
  • As least one year experience in contact centre environment preferred
  • Excellent communication skills and service attitude
  • Good command of both written and spoken English and Chinese, proficiency in Putonghua is preferred
  • Knowledge of MS Word, Excel and Powerpoint an advantage
  • Fresh graduate will also be considered 
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    Nesta is acting as an Employment Business in relation to this vacancy.
    We are an Equal Opportunities Employer.