Call Us: (852)37026770  |  Email Us: [email protected]

Customer Services Officer (Banking)

Customer Services Officer (Banking)

Hong Kong

Full time

Last updated: August, 2022

Responsibilities:

  • Handle customer enquiries and requests from various service channels
  • Receive customer feedback and handle customer complaints with a sincere and professional attitude
  • Follow-up customers’ requests with relevant internal departments and provide answers with outbound phone calls and emails
  • Deliver services according to the compliance requirements, achieve customer satisfaction and meet service quality and productivity targets
  • Night shift duties required occasionally

 Requirements:

  • Form 7/DSE education or above
  • As least one year experience in contact centre environment preferred
  • Excellent communication skills and service attitude
  • Good command of both written and spoken English and Chinese, proficiency in Putonghua is preferred
  • Knowledge of MS Word, Excel and Powerpoint an advantage
  • Fresh graduate will also be considered 
Apply Now

    Nesta is acting as an Employment Business in relation to this vacancy.
    We are an Equal Opportunities Employer.

    Your Recruitment Partner in Hong Kong

    Are you
    looking for a CHANGE?

    Are you
    HIRING?