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Customer Service Officer (Loyalty program)

Customer Service Officer (Loyalty program)

Kowloon

Full time

Last updated: August, 2022

Responsibilities:

  • Cooperate with authority to maintain a high standard of the retail environment in terms of logistics arrangement, customer experience and ensure operating record accuracy
  • Real-time operate various systems, including but not limit to the CRM system, E-shop fulfillment system, and E-coupon system
  • Proactively review standard procedure guideline on handling customers’ enquiries, feedback, and complaints in order to maintain an excellent customer experience
  • Manage and update daily log sheet as required
  • Assist Loyalty members in member profile/account update
  • Handle Loyalty members in redemption at the concierge
  • Manage inventory and conduct stock-taking where necessary
  • Perform ad hoc duties as assigned by the client and management

Requirements:

  • Higher Certificate of Education; Diploma or above
  • Minimum of 1 years’ Customer Service and loyalty program experience
  • With retail experience/strong interest in luxury brands and high-end retail brands is preferred
  • Excellent leadership, administrative, analytical, problem-solving, and communication skills
  • A good team player and able to work independently
  • Possess a positive attitude and a strong willingness to learn
  • Good command of written and spoken Cantonese, English, and Putonghua
  • Proficiency in MS Excel and Word
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