Responsibilities:
- Cooperate with authority to maintain a high standard of the retail environment in terms of logistics arrangement, customer experience and ensure operating record accuracy
- Real-time operate various systems, including but not limit to the CRM system, E-shop fulfillment system, and E-coupon system
- Proactively review standard procedure guideline on handling customers’ enquiries, feedback, and complaints in order to maintain an excellent customer experience
- Manage and update daily log sheet as required
- Assist Loyalty members in member profile/account update
- Handle Loyalty members in redemption at the concierge
- Manage inventory and conduct stock-taking where necessary
- Perform ad hoc duties as assigned by the client and management
Requirements:
- Higher Certificate of Education; Diploma or above
- Minimum of 1 years’ Customer Service and loyalty program experience
- With retail experience/strong interest in luxury brands and high-end retail brands is preferred
- Excellent leadership, administrative, analytical, problem-solving, and communication skills
- A good team player and able to work independently
- Possess a positive attitude and a strong willingness to learn
- Good command of written and spoken Cantonese, English, and Putonghua
- Proficiency in MS Excel and Word