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Customer Service Officer (Automobile company)

Customer Service Officer (Automobile company)

Hong Kong

Full time

Last updated: August, 2022

Our client is a well reputable automobile company, the exclusive retailer of luxury motors and commercial vehicles in Hong Kong. They are now seeking to hire a Customer Service Officer to join their team to support its business expansion.

Job Responsibilities:

  • Support daily operations of the showroom and customer service
  • Handle after sales services, customer enquiries and complaints
  • Work closely with Marketing and Sales Teams, and provide support to
  • Maintain client database, administer contracts and related documentation, ensure all information accuracy and keep up-to-date
  • Provide excellent customer service to clients and maintain a good relationship; to enhance the customer loyalty
  • Perform ad-hoc duties assigned by supervisors

Job Requirements:

  • Diploma or above in any disciplines
  • Minimum 1 year customer service experience from hospitality / aviation / retail industries, with automobiles experience is preferred
  • Strong customer service skills with excellence communication and interpersonal skills
  • A good team player, proactive and able to work under fast-paced working environment
  • Proficient in spoken and written English, Cantonese and Mandarin
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