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How to Build a Scalable Onboarding Program

Kelly Lee
Digital Content Specialist


In keeping with a latest Microsoft examine, 41% of employees globally are contemplating leaving their present employer throughout the subsequent yr. It’s no shock that 53% of workers in the identical survey mentioned they’re now extra more likely to prioritize well being and wellbeing over work in comparison with earlier than the pandemic. With stats like these, HR groups can now not afford to disregard the plain: it’s excessive time to rethink the work setting. Worker onboarding is a vital and but usually uncared for ingredient on this course of. 69% of workers are extra doubtless to stick with an organization for 3 or extra years in the event that they expertise nice onboarding. But, solely 12% of workers strongly agree their group does an ideal job at onboarding. With out a good onboarding program, corporations threat delivering a foul expertise that traps them in a cycle of churn. Let’s discover what good onboarding means and how one can arrange a scalable onboarding program to drive expertise retention. 

Prioritize function and relationships 

Your onboarding course of is step one in the direction of constructing a significant relationship together with your workers. It units them up for fulfillment, to allow them to construct a long-term profession at your organization, serving to you fight churn. However in the end, folks don’t stick round due to what they do of their particular function. They keep as a result of they really feel motivated to contribute to the corporate’s function and since they just like the group’s tradition.

As Simon Sinek would say, don’t simply introduce your new rent to what they may do and who they may work with, begin with why. Ensure you talk their function’s contribution to your organization’s total function from day one. Create a bond by introducing them to your model and imaginative and prescient. Arrange a buddy program in order that they get an insider’s look into your organization’s tradition from the beginning. 

Present construction whereas placing compliance on auto-pilot 

Onboarding new hires successfully additionally means making certain due diligence. However focusing an excessive amount of on this implies you can not put constructing significant relationships on the prime of your agenda. Search for instruments that enable you to save time by standardizing and streamlining compliance. To standardize compliance, use options that allow you to make use of e-signature to collect all compliance docs digitally. To streamline it, ship duties in traceable and well timed workflows. 

New hires shouldn’t really feel like they’ve an amazing record of compliance duties to finish without delay. Every merchandise must be triggered on the proper time. Typical varieties like W4 and I-9 (for U.S. hires), direct deposit authorizations, information retention agreements and others must be digitally signed and picked up by way of your onboarding answer with ease. 

Customise workflows for regional and role-based wants

Talking of compliance, in immediately’s international work setting, you want an onboarding course of that may be simply scaled and configured for various wants. Your onboarding answer ought to allow you to configure onboarding simply per location and per function utilizing customized workflows. For instance, it ought to assist you to educate new hires about their advantages relying on their nation of residence, and gather region-specific or role-related compliance paperwork. Customized workflows are additionally useful to ship nice digital onboarding. 

Optimize your distant onboarding expertise

In case your group is embracing a hybrid or absolutely distant working mannequin, it’s essential take into account the wants of your distant new hires rigorously. For instance, research present that new hires’ reliance on their managers for onboarding help elevated by 20% in comparison with earlier than the pandemic. People who find themselves beginning in a completely distant place might have further consideration. 

There’s a couple of issues you are able to do to optimize your distant onboarding expertise. First, be sure to present your hybrid or distant work insurance policies and tips for brand new hires. Second, foster a number of touchpoints to maintain the connection heat. As an example, you may create duties for the hiring supervisor to test in with the brand new rent one week in, one month in and 90-days into the function. Third, outline undertaking milestones and distant evaluation cycles for the brand new worker to assist them keep on observe and establish any potential dangers. 

Leverage information from throughout the recruitment course of to personalize onboarding

Typically, HR groups are sitting on a treasure trove of knowledge collected through the recruitment course of however they fail to leverage it throughout onboarding as a result of it is probably not simply accessible of their programs. As an example, they might have recognized that the candidate had some expertise gaps that must be addressed by way of coaching. An answer that’s native to your ATS, or intently integrates with it, may also help you gather all of this information in a single place. This lets you personalize the onboarding course of accordingly for every new rent.  

Collect suggestions

Final however not least, bear in mind to collect suggestions out of your new rent and the hiring workforce to enhance your onboarding course of and total expertise acquisition technique. On the naked minimal, it is best to ship a web hiring survey on the finish of the onboarding interval. However you may additionally need to gather suggestions at completely different phases of the onboarding course of to raised perceive how one can enhance. 

To drive retention, begin with nice onboarding

Within the age of worker churn, you may now not afford to ship a poor onboarding expertise. Put compliance duties on auto-pilot so you may concentrate on constructing an ideal relationship together with your new rent from the beginning. Customise your onboarding program for distant and native wants, in addition to for every function. Use key insights at your fingertips to personalize the brand new rent’s expertise and be sure to collect suggestions to enhance it. 

Take a look at our Onboarding Information with extra detailed tricks to construct a scalable onboarding program. 


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