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How to Write a Skills-Based Job Description

Kelly Lee
Digital Content Specialist


A well-crafted job description helps job seekers see themselves within the position, decide if they’ve the best expertise to carry out, and signifies what expertise they could develop on the job. By taking time to craft skills-based job descriptions, you widen expertise swimming pools, entice extra various candidates, and enhance hiring velocity. It’s one of many first steps in your hiring for expertise journey.

Comply with these tips and look at the instance to get began.

Re-examine every a part of your current job descriptions 

As you consider job descriptions via the lens of expertise, preserve these questions in thoughts:

  • What expertise does the job require, which do they should have on day one, and which expertise can they purchase over time?
  • Are there parts that indicate a bias in direction of a pedigree or particular academic/work experiences that aren’t essential to excel on the job? 
  • Do the necessities align with the job’s required competencies? 

Job Description

  • Define how particular expertise shall be used within the position and talk its enterprise affect. Embody a breakdown of every day and weekly job duties and describe the forms of initiatives the position covers. Candidates empowered with this info can assess whether or not their talent set matches the competencies required.
  • Body the position in optimistic, basic phrases that don’t indicate biases towards particular age ranges or academic backgrounds. 
  • Point out the advantages an worker will obtain from working within the position. This would possibly embody the chance to construct new expertise or contribute to a compelling firm mission.

Firm Description

  • Along with an outline of what your organization does, articulate your organization’s strategy to profession improvement and checklist behavioral values that information how work will get completed.

Required {Qualifications} 

  • Embody the abilities a candidate might want to present up and achieve success on day one. This consists of not solely technical expertise but additionally behavioral expertise reminiscent of communication, persuasion, adaptability, and so forth.
  • Be particular about competencies/expertise required that aren’t educational-degree or expertise degree particular. This reduces the possibility of candidates having to guess in the event that they’re match earlier than they start the applying and interview course of. 
  • Is a certification or type of schooling (e.g., school main) vital for this position? Except the place requires particular science/math data solely transferable through a specific diploma, don’t restrict your job alternatives to particular majors.
  • Record different methods the candidate might have acquired the abilities and data you want with out having a level or certification. This avoids closing the expertise pool to solely members of particular financial/tutorial backgrounds and ensures compliance in some international locations.
  • If the position requires data of sure software program or instruments, checklist them one after the other.

Most well-liked {Qualifications}

  • Embody the abilities that might be good to have, reminiscent of extra schooling, areas of experience, or management expertise. This part means that you can entice your ultimate candidate whereas not limiting your attain by making the job description so particular that it turns away candidates who meet the required {qualifications}.

Extra Data

Embody the compliance statements customary in your area. These might embody:

  • Equal Employment Alternative Assertion
  • Truthful Probability Ordinance (FCO)
  • Candidate Knowledge Privateness Discover 

The next job description might or is probably not just like how your group at the moment writes job descriptions. The aim of this instance is to show how one can weave expertise into the {qualifications} part of the job description with out having to make a separate checklist of expertise. By tying every job obligation to the abilities required to hold it out, you give candidates the chance to self-assess their present skillset and picture themselves within the position. 

Abilities-based hiring doesn’t cease on the job description. Writing the job description on this approach turns into a baseline for a way you consider the candidate. For every talent in your checklist, take into account how you’ll consider it. For instance, to judge program design expertise, you could possibly ask a behavioral query reminiscent of, “Inform me a few program you designed and carried out.” 

A well-designed hiring course of with a number of interviewers could have predetermined skill-based questions for every interviewer. This fashion, questions don’t get repeated and you’ll put collectively an image of the entire candidate as a group.

Place Title: Buyer Service Supervisor

Abilities-based verbiage in daring

Job Description

The Buyer Service Supervisor is liable for guaranteeing the satisfaction of our prospects. This place will report back to our Managing Director, and preserve them updated on actions throughout the Buyer Service division. On this job, you’ll supervise the every day operations of the customer support representatives, create a dependable buyer loyalty program, and handle the relationships with prospects, together with dealing with buyer queries and complaints. You’re going to get the chance to construct relationships with our valued prospects, make an affect on our contract renewal fee, and foster group spirit amongst a bunch of devoted staff.

Signifies the advantages an worker will obtain from working within the position.

Firm Description

The Fuller Group is an organization rooted in cleansing values. The group based in 1875 helps prospects obtain excessive ranges of cleanliness at an affordable value.  We delight ourselves on our buyer relationships and robust buyer loyalty. Working with the Fuller group is thrilling, fast-paced, and can reward you with the data that your work contributes to peace of thoughts and environments that meet excessive requirements of hygiene.  At Fuller, we worth the expansion and improvement of each group member.  Our core worth “Thrive collectively” implies that we be taught from one another and develop from it. We consider at Fuller you’ll not solely discover an excellent place to work, but additionally an excellent place to develop, be taught new expertise, and develop your profession. 

Articulates the corporate’s strategy to profession improvement and lists behavioral values that information how work will get completed.


  • To handle a time of 5 customer support representatives, you’ll want expertise in management and robust teaching expertise.
  • A brand new buyer loyalty program is a key initiative for our enterprise. You’ll depend on undertaking administration and program design expertise to design and implement this core program.
  • Means to collaborate cross-functionally is crucial to this position as you may be speaking with stakeholders throughout the advertising and providers groups to execute the shopper loyalty program and talk outcomes to enterprise groups on an ongoing foundation. Your expertise in survey improvement and evaluation with allow you to contribute to our group’s steady enchancment.
  • Your expertise in buyer interplay, problem-solving, negotiation, and communication will assist us ship unparalleled service that retains our prospects coming again.
  • You’re a quick learner with new methods and have demonstrable expertise with phrase processing software program, spreadsheets, and shows.

Consists of the abilities a candidate might want to present up and achieve success on day one.

Lists required instruments/software program

Avoids itemizing academic necessities or years of required expertise

Most well-liked {Qualifications}

  • Two or extra years of expertise managing groups in a customer support atmosphere.
  • Expertise within the service trade

Consists of nice-to-haves

Extra Data

This can be a full-time, salaried position that covers a Monday-Friday day shift. We provide well being, imaginative and prescient, dental, life, and incapacity insurance coverage, 401(okay) matching, an worker help program, parental go away, and paid break day.

The Firm offers equal employment alternatives to all staff and candidates for employment and prohibits discrimination and harassment of any sort, with out regard to race, shade, faith, age, intercourse, nationwide origin, incapacity standing, genetics, protected veteran standing, sexual orientation, gender identification or expression, or every other attribute protected by federal, state or native legal guidelines.

Consists of helpful particulars concerning the job, advantages info, and compliance statements

To learn to construct skills-based hiring into each side of your TA course of, obtain our e book, A Sensible Information on Hiring for Abilities



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