Our client, a South Korean consumer goods company, is now looking for a Customer Service Executive.
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Processing forms, orders, and applications requested by the customers.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
- Higher diploma or above
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Welcome fresh graduate