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Customer Care Officer (Hotline Team)

Customer Care Officer (Hotline Team)

Hong Kong

Full time

Last updated: September, 2021

In this position, you will:

  • Handle customer enquiries in an efficient and accurate manner;
  • Establish and maintain good customer relationship by providing one-stop customer care services;
  • Communicate with customers through live chat/phone to answer questions, solve problems, and troubleshoot;
  • Input and update customer record accurately;

To be successful in this position, you should meet the following requirements:

  • Secondary education or above;
  • 1 year relevant experience preferably in customer service;
  • Customer service oriented, willing to work under pressure, self-motivated, pleasant personality;
  • Good communication and interpersonal skills;
  • Proficient in Cantonese, good command of English and Putonghua;
  • Candidate with more experience and management skills may be considered as Senior Customer Care Specialist.
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    Nesta is acting as an Employment Business in relation to this vacancy.
    We are an Equal Opportunities Employer.