In this position, you will:
- Handle customer enquiries in an efficient and accurate manner;
- Establish and maintain good customer relationship by providing one-stop customer care services;
- Communicate with customers through live chat/phone to answer questions, solve problems, and troubleshoot;
- Input and update customer record accurately;
To be successful in this position, you should meet the following requirements:
- Secondary education or above;
- 1 year relevant experience preferably in customer service;
- Customer service oriented, willing to work under pressure, self-motivated, pleasant personality;
- Good communication and interpersonal skills;
- Proficient in Cantonese, good command of English and Putonghua;
- Candidate with more experience and management skills may be considered as Senior Customer Care Specialist.